Technical Support Specialist - Integrations

About the role

The Commerce Operations team at Aviasales works with travel agencies and airlines, whose search results include tickets from more than 150 partners, each with its own search API, redirects and tracking setup. This role connects the developers with external partners and keeps integrations and sales reporting running smoothly.

Key responsibilities

• Set up integrations with new partners, including travel agencies and airlines
• Troubleshoot integrations and sales reporting by analyzing logs, reviewing code and writing clear tasks for developers
• Use and build tools to monitor integrations for errors, drops in sales and other issues
• Handle messages from partners and other Aviasales teams, as well as alerts from internal monitoring tools
• Maintain and expand the team and partner knowledge bases
• Follow up on integration issues, including those on the partner's side, until they are fixed
• Help partners navigate Aviasales

Required profile

• At least one year of relevant experience
• Ability to read Python and Go code
• Clear written English at B1 level or above to communicate with international partners
• Attention to detail, ability to prioritize a busy workload, and willingness to take ownership of problems

Required skills

• Understanding of HTTP and APIs, with troubleshooting experience
• Basic SQL, including SELECT and JOIN
• Experience with data in Excel, XML and JSON

What we offer

• Regular schedule: five working days, two days off, 8 a.m. to 5 p.m. Moscow time
• Remote work from anywhere, paid in dollars, with support for travel
• Reimbursement for private health insurance, therapy or language classes, and fitness expenses
• Paid sick leave