Community Manager (Russian-speaking Telegram Communities)

About the role

EMCD, a leading crypto mining pool in Eastern Europe, is expanding globally and building a crypto ecosystem of payment infrastructure, custody, mining solutions and enterprise tools. It is looking for a Community Manager to run its Russian-speaking Telegram communities, support users on everyday questions and product updates, and turn community feedback into actionable insights for Product and Support.

Key responsibilities

• Daily monitor 5 Telegram chats and direct messages, answering questions, filtering spam and managing negative sentiment
• Answer questions about crypto mining, payouts, fees, Coinhold and the two mobile apps
• De-escalate tense situations and route complex technical queries (about 20% of requests) to Support in Slack, following up in Telegram
• Coordinate sensitive communications with Product, Support and Legal, and give timely, factual updates during technical incidents
• Deliver weekly summaries of community pain points and feedback to Product and Support
• Moderate communities with warnings, mutes and bans, manage moderation bots (ChatKeeper, Glados Bot) and keep FAQs up to date
• Work with the AI team on automation such as ticket classification, keyword monitoring and sentiment analysis
• Organise weekly polls, contests and giveaways, monthly leaderboards and AMA sessions with SMM and BD
• Maintain KPI sheets, event statistics logs and task tracking in Jira

Required profile

• 2+ years as a Community Manager or Moderator in crypto, fintech or gaming, managing communities of several thousand members
• Solid understanding of crypto and mining basics (mining pools, hashrate, payouts, fees, wallets, blockchain)
• Native Russian speaker with upper-intermediate (B2+) written English
• Proven experience handling conflicts and demanding audiences, with strong crisis communication skills
• Hands-on experience configuring Telegram moderation bots and organising community events and AMAs
• Willingness to cover evening, weekend and holiday shifts on rotation

Required skills

• Telegram moderation bots (ChatKeeper, Combot, Rose or equivalents)
• Metrics, KPI dashboards and Google Sheets
• Nice to have: Jira and Slack, mining pool or crypto exchange background, AI automation experience, English-speaking community experience

What we offer

• Remote-first work from anywhere, flexible schedule aligned with shift rotations
• 20 paid vacation days plus 12 bonus days, 100% paid sick leave
• Paid English lessons (iTalki) and professional growth support
• Product discounts and access to mining infrastructure
• Employment via Service Agreement